Privacy Policy

Techwave Properties Ltd. (“we,” “us,” “our”) is committed to safeguarding your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website, https://techwaveproperties.com, and services. We are based in the United Kingdom, and this policy is designed to comply with the UK General Data Protection Regulation (UK GDPR) and other relevant legislation.

1. Definitions

• “Personal Information” refers to any information that can identify you directly or indirectly, such as your name, contact details, payment information, and usage data.
• “Platform” means our website and other services provided by Techwave Properties Ltd.

2. Information We Collect

We collect various types of personal information depending on how you interact with our Platform:

• 2.1 Information You Provide Directly:

  • Contact Information: Your name, email addresses (support@techwaveproperties.com, booking@techwaveproperties.com, billing@techwaveproperties.com), phone number, and postal address.
  • Identity Verification: Copies of identification documents, such as passports or driving licenses, and other verification information.
  • Payment Information: Details necessary for processing payments, including credit/debit card numbers, billing address, and bank account details.
  • Profile Information: Information you provide about yourself, such as preferences, interests, and any content you upload to your profile.

• 2.2 Information Automatically Collected:

  • Usage Data: Details of your interactions with our Platform, such as the pages you visit, the services you use, and the time and date of your visits.
  • Log Data: Technical data such as your IP address, browser type, operating system, and device information.
  • Cookies and Tracking Technologies: Information collected through cookies and similar technologies to improve user experience and analyze website traffic.

• 2.3 Information from Third Parties:

  • Third-Party Services: Information from services you link to our Platform, such as social media accounts.
  • Background Checks: Data obtained from background check services, where applicable and legally permissible.

3. How We Use Your Information

We process personal information for the following purposes:

• 3.1 Providing Our Services:

  • To manage bookings, process payments, and communicate with you about your reservations.
  • To facilitate communication between guests and hosts where applicable.

• 3.2 Enhancing User Experience:

  • To personalize your experience based on your interactions with the Platform.
  • To improve our services, perform analytics, and conduct research.

• 3.3 Ensuring Security and Compliance:

  • To detect and prevent fraud, spam, and other harmful activities.
  • To verify your identity and perform risk assessments.
  • To comply with legal obligations, including tax reporting and regulatory requirements.

• 3.4 Marketing and Communications:

  • To send you promotional materials, newsletters, and updates based on your preferences.
  • To administer referral programs, contests, and other promotional activities.

4. Sharing and Disclosure of Information

We may share your personal information in the following circumstances:

• 4.1 With Your Consent:

  • When you provide explicit consent to share your information with third parties.

• 4.2 Service Providers:

  • We share information with service providers who assist us in providing our services, such as payment processors, IT service providers, and customer support.

• 4.3 Compliance with Legal Obligations:

  • We may disclose your information to regulatory authorities, law enforcement, or other entities as required by law.

• 4.4 Business Transfers:

  • In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

• 4.5 Between Members:

  • To facilitate bookings and communication, certain information may be shared between guests and hosts.

5. International Data Transfers

As a company based in the UK, your information may be transferred to and processed in countries outside the UK. When we transfer personal data internationally, we ensure appropriate safeguards are in place to protect your data in accordance with UK GDPR.

6. Data Security

We implement robust technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Despite our efforts, no system is entirely secure, and we cannot guarantee absolute security.

7. Your Rights

Under UK GDPR, you have the following rights regarding your personal information:

• 7.1 Right to Access: You can request access to the personal data we hold about you.
• 7.2 Right to Rectification: You have the right to request correction of any inaccurate or incomplete data.
• 7.3 Right to Erasure: You may request the deletion of your personal data under certain circumstances.
• 7.4 Right to Restrict Processing: You can request that we limit the processing of your data in specific situations.
• 7.5 Right to Data Portability: You can request a copy of your data in a structured, machine-readable format.
• 7.6 Right to Object: You have the right to object to the processing of your data for direct marketing or other legitimate interests.

8. Cookies and Similar Technologies

We use cookies and similar technologies to enhance your experience on our Platform. You can manage your cookie preferences through your browser settings. For more information, please see our Cookie Policy.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, or reporting requirements. The specific retention periods depend on the type of data and the context of the processing.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with the “Effective Date” revised accordingly. We will notify you of any significant changes through email or other appropriate channels.

11. Contact Information

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

• Support: support@techwaveproperties.com
• Booking: booking@techwaveproperties.com
• Billing: billing@techwaveproperties.com

Alternatively, you may write to us at:

Techwave Properties Ltd.
United Kingdom